Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

No, we do not ship internationally. We currently only ship within India.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

What is your return policy?

Accepted Answer

Returns are accepted within 7 days of delivery. Products must be unused, in their original packaging, free of visible wear or damage, and accompanied by the original invoice. Used products, items damaged due to misuse, and discounted or clearance items are non-returnable. After inspection, refunds are processed within 5–7 business days. Prepaid order refunds go to the original payment method, while COD refunds are processed by bank transfer. To initiate a return, email support@wearvelaro.shop. Read the full return and refund policy.

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at velaro.footware@gmail.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods at checkout.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

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Frequently Asked Questions