Shipping policy

1. SHIPPING DESTINATIONS

Velaro currently ships exclusively to addresses within India. We do not offer international shipping at this time.

2. SHIPPING COST

Shipping is 100% FREE. Regardless of your order value or your location within India, you will not be charged any shipping or delivery fees at checkout.

3. ORDER PROCESSING TIME

All orders are processed within 7 business days.

Orders are not processed or shipped on Sundays or National Holidays. If we receive a high volume of orders, processing may take a little longer. You will receive a confirmation email/SMS once your order has been dispatched.

4. DELIVERY TIMELINES

While we strive for speed, delivery times vary based on the destination:

  • Metro Cities ( Delhi, Mumbai, Bangalore, Chennai): [3-5 business days]
  • Rest of India: [ 5-8 business days]
  • Remote Areas/North East: [ 7-12 business days]

Note: Delivery timelines are estimates and may be affected by external factors such as weather, courier delays, or regional restrictions.

5. CASH ON DELIVERY (COD)

          We offer Cash on Delivery (COD) for your convenience at no extra cost.

6. ORDER TRACKING

Once your order is dispatched, we will send you a Tracking ID via email and/or SMS. You can use this ID on our courier partner's website to monitor your package's journey in real-time.

7. UNDELIVERABLE PACKAGES (RTO)

If a package is returned to us (Return to Origin) due to an incorrect address, unavailable customer, or refusal to accept the package:

  • For prepaid orders, we will contact you to arrange re-shipping or process a refund (minus any operational costs).
  • For COD orders, we reserve the right to block future COD privileges for that account/phone number.

8. DAMAGES & UNBOXING VIDEO (Mandatory)

We take extreme care in packaging your products. However, if you receive a damaged or incorrect item:

  • Unboxing Video Required: To be eligible for a replacement or refund, you must record a clear, unedited unboxing video starting from the moment the package seal is broken until the product is fully inspected.
  • Please report the issue to us at  support@wearvelaro.shop within  24-48 hours of delivery.

9. WRONG ADDRESS DISCLAIMER

Please double-check your shipping address and phone number before finalizing your order. Velaro is not responsible for orders delivered to an incorrect address provided by the customer.

10. CONTACT US

For any questions regarding your delivery, please reach out to our support team:

Velaro India Support Email: support@wearvelaro.shop Phone/WhatsApp: 9110379868 Hours: [10 AM to 6 PM, Mon-Sat]